Internship Global Reservations (m/f/d)

Berlin

In a Nutshell

In this internship, you will gain valuable experience in the commercial operations side at one of hospitality’s most dynamic brands. Against a backdrop of new parameters and shifting norms, this internship will provide valuable insights into a Global Reservations and Sales department. Areas of focus include how to drive increased revenue for our international hotel members, and how to help them to connect with travel trade.

• Opening: July / August 2024
• Duration: 6 months
• Compensation: EUR 520 / month
• The internship must be a compulsory part of the study program
• Please send your application without a picture

Tasks & Responsibilities

• Handle phone, e-mail and written requests by end consumers, travel agents and member hotels
• Consult group clients in sourcing hotels for events and conferences.
• Convey the highest standards of product knowledge and delivery of first-class service to individual, high-end and VIP clients as well as travel & event agencies at all points of contact
• Assist in maximizing revenue for the voice channel whilst maintaining brand and professional integrity
• Support EMEA Sales team within various projects and sales event preparations
• Use the Central Reservation System in accordance with the SOPs to ensure the highest levels of customer service and for maintenance of the system
• Manage allocated projects
• Ensure high level of attention to detail with all given work
• Prioritize workload, working within given deadlines ensuring client budgets and specific requirements are met
• Manage allocated projects
• Process administrative tasks including accounting queries, promptly and accurately
• Establish and maintain strong working relationships with clients & suppliers
• Assist and support the team in achieving sales objectives and goals
• Act as an ambassador of the Design Hotels™ brand towards partners, clients and member hotels

Experience & Mindset

• Team player with excellent English written and verbal communication skills
• Strong analytical and administrative skills
• Creativity and attention for detail
• Excellent time management skills and ability to multi-task and prioritization skills
• Proficiency in MS Office
• Excellent time management and organizational skills

Perks & Benefits

• A great experience in the niche market of luxury boutique hotels
• Working in a motivated and international team from over 39 countries at the global Headquarters of Design Hotels™ located in the creative Media Spree area in Berlin
• Working hours Monday to Friday 09:00-18:00
• Great hotel discount benefits, including Marriott Explore rates
• Company desktop and other office equipment is provided
• Career development opportunities in an international company

About Design Hotels™

Design Hotels GmbH (www.designhotels.com) is a full-service hospitality consultancy, offering customized services to its member hotels. Under the brand Design Hotels™ the company represents and markets a curated selection of currently more than 300 luxury hotels in over 60 countries. These member hotels are independently owned but united by a commitment to individuality, progressive design, and cultural authenticity. Design Hotels™ embodies the most advanced ideas in the hospitality industry and offers discerning travelers new opportunities and inspiration for both a more conscious travel and lifestyle.

The company has its headquarters in Berlin and branches in Los Angeles, New York and Singapore. Since March 2021, Design Hotels GmbH is part of the Marriott International portfolio.

Design Hotels is an equal opportunity employer, we celebrate diversity and practice inclusivity. Hiring decisions are based on merit, qualifications, and our business needs only.